FREQUENTLY ASKED QUESTIONS

THE WATER GENERATOR

How much water will each unit produce?
Each unit produces between 40-100 gallons of potable water daily.  Multiple units can be stacked together to meet the water needs of any size home or business. A network of commercial containerized units can produce up to millions of gallons per day.

How much water do I use?
That depends on the size of your family, house and garden. If you live in a 2,500 square foot home and take eight minute showers (the national average), keep a small pool filled and water your garden, then you likely use about 300-400 gallons per day. If you want to go entirely off the water grid, you will need three or four units. If you just want to keep your grass green and pool filled, one unit should suffice.

How much water do I need to water my lawn and keep it green?
That depends on the size of your garden. Small to medium sized gardens that are watered two or three times a week can be served by one unit. If you have a big garden or are growing veggies in a garden, you might want 2 units.

Can I get the water piped into my kitchen?
Sure! You can pipe water into your kitchen just like a water softener system. You can replace your tap water with the water from your SunToWater unit, or you can add a new, second tap that provides fresh drinking water.

How long will my Water Generator last?  
The Water Generator has a 10-year life and comes with a 10-year manufacturer’s warranty.

How much water will it make over its 10-year life?   
Each unit will produce between 40 and 100 gallons per day, depending on power source and humidity. Assuming a unit in Los Angeles will generate an average of 70 gallons of water per day, that’s 25,550 gallons per year (70 x 365) and over the span of 10 years, each unit could produce 255,500 gallons of fresh drinking water.

Will the design change from what’s shown on the website?
As we commercialize the product, we may make design changes to improve efficiency and reduce costs.

Can I change the color of my Water Generator?
This will depend on your installation partner. Right now, the units come in an elegant silver stainless steel. Certain installation partners may offer shrink wrap color schemes (white, black, green, camouflage, etc). The installer may offer these options if available in your area.


 

THE WATER

Can I drink the water? It is safe?  
Absolutely! The Water Generator can produce drinking water that meets the World Health Organization guidelines for drinking water quality. The water can be used for human consumption, agriculture and can even be further purified to create ultra-pure water for medical uses.

Can I get clean water even if I live in a place with heavy air pollution?
Yes. The SunToWater system produces pure drinking water, even from heavily polluted air. Polluted air can be blown into the unit, through the unit and out of the unit, but our salt-based absorbing element that draws the water out of the air will only ever absorb the H2O. In other words, no matter how dirty the air is (even LA smog), the output is always pure, delicious drinking water.

What is the price per gallon of water?
Pennies per gallon. It depends on your power source (solar vs. traditional plug in) and the level of heat and humidity in your area. The price per gallon will likely range from 3.5¢ to 8¢/gallon on solar. It may be bit higher if you plug into traditional power source (the wall).

Where is the water stored?  
Water produced by the generator is stored in an external tank, which is then pumped into your home, sprinkler system or pool. You can choose what kind of tank you want based on how much water you need and how many units you’re operating. One big tank can handle up to 10 residential units. Commercial tanks are larger and can handle tens of thousands of gallons. The tank is not included in the purchase of the unit. It will be an installation option you will make when your unit is delivered.


 

POWER

How much power is needed per gallon?
When used as directed, our Water Generators only need 0.51kWh per gallon — nearly 70% less energy than almost any other water generator or dehumidifier on the market. How? It’s simple. We don’t use electricity to push Freon (a toxic coolant) through a coil, which takes a lot of energy. Instead, we use small, low-powered fans to gently blow air across a natural and non-toxic, salt-based absorbing element to extract the water. As a result, we don’t need 2-6kWh/gallon; we only need 0.51kWh/gallon — a huge power savings that lowers the cost from  28¢ to 41¢ per gallon to 3.5¢ to 8¢ per gallon.

Can the Water Generator be plugged into traditional power sources?  
Yes. If you don’t have solar panels or don’t want them, each unit can simply be plugged into a traditional power outlet.

Can I use solar power to drive my Water Generator?  
Of course. You can use your existing solar panels or we can help you install new ones through local solar service partners.

Can I use waste heat to drive my Water Generator?
Yes! Many homes and businesses have excess heat, especially in arid environments. We can capture the waste heat from your environment and use it to further reduce the power requirements for the water generator – making the water even more cost-effective.

Does the unit come with solar and thermal panels?  
No. Solar and thermal panels are not included with the unit. Some homes already have solar panels (used to make electricity from the sun) and thermal panels (used to generate heat from the sun). Other homes do not. If you are interested in being totally off the grid, you will want to get the solar/thermal package, which we sell through local distributors.


 

INSTALLATION

How much will the installation cost?   
Installation costs will vary a bit based upon your location and the complexity of your specific installation (i.e. plumbing into your house, installing a new kitchen tap, plumbing into a swimming pool and/or a  sprinkler system, installing one unit or multiple units, etc.). The installation will closely mirror the installation of a hot tub and should run between $1,000 and $1,500.

How long will the installation take?
The installation will closely mirror the installation of a hot tub and should normally take one to two days, though each situation is unique and may require more or less time.

Who can handle the installation?
Any certified plumber will be able to install the unit, which comes with the necessary installation instructions and a help line. If you have a plumber you know and trust who is certified, you can use him. If not, we have local partners that will contact you once your unit is ready to ship.


 

REGULATIONS

Does the water meet drinking water standards?  
Absolutely! The Water Generator produces drinking water that meets the World Health Organization guidelines for drinking water quality. The water can be used for human consumption, agriculture and can even be further purified to create ultra-pure water for medical uses.

Is the Water Generator compliant with California regulations?  
Yes. We use the necessary equipment to ensure no backflow into the municipal water system and the water the Water Generator creates is remineralized distilled water, free of contaminates, pesticides and harmful chemicals and metals. In short, we are creating higher quality water than the tap. You should check with your local water authority prior to installation to ensure the Water Generator is fully compliant with your local regulations.


 

WARRANTY

What is the warranty on the unit?  
The unit comes with a 10-year manufacturer’s warranty.

How are warranty claims handled?
Each water generator is wifi-connected, which enables remote monitoring and maintenance. We will know before you do if the unit is not performing as it should. If, however, you feel the unit is not performing, just call us on the toll-free number and let us know. We will remotely assess the unit and can solve most problems that way. If a hardware failure occurs (i.e. a broken fan), we will mail you a new one and you can replace it as easily as a printer ink cartridge. If it’s something more complicated, we will send a local partner out to inspect, repair and replace if necessary. We are dedicated to customer satisfaction.


 

MAINTENANCE

What maintenance is required?
SunToWater devices do not require any consumables, and its passive absorption technology implicitly reduces its moving parts. This minimizes potential points of failure, making devices more robust for shipping and installation, and reducing overall maintenance. Most of what little maintenance is required can be done remotely because each water generator is wifi-connected. If a failure occurs that is not fixable remotely (i.e. a broken fan), we will mail you a new one and you can replace it as easily as a printer ink cartridge. If it’s something more complicated, we will send a local partner out to inspect, repair and replace if necessary. We are dedicated to customer satisfaction.

Is the maintenance done remotely?
Much of the maintenance can be done remotely because each water generator is wifi-connected. If a failure occurs that is not fixable remotely (i.e. a broken fan), we will mail you a new one and you can replace it as easily as a printer ink cartridge. If it’s something more complicated, we will send a local partner out to inspect, repair and replace if necessary. We are dedicated to customer satisfaction.


 

TECHNOLOGY

How does the Water Generator make water?  
In Stage 1, small fans blow outside air over a natural salt-based absorbing element. The salt aggressively absorbs the water from the air. By the end of Stage 1, the unit is holding between 40 and 100 gallons of salty water.  In Stage 2, the Water Generator uses heat to bake the water out of the salt and into a closed loop of hot humid air, which is then exposed to the cooler outside air causing the water to condense into a collection tank. This pure distilled water is then remineralized and is ready for drinking. In short, it’s drinking water from the air using nothing but the sun.

Is the technology patented?  
Yes. SunToWater currently holds 10 issued patents with more in the pipeline.


 

PAYMENT

Which credit cards can I use to reserve my unit?
We accept MasterCard, Visa, American Express and Discover.

How will I know that my reservation was successfully placed?
You will receive a confirmation email from SunToWater. Once your order ships, you will receive another email with the tracking number for your package.

Why do I need to reserve a unit?
Following the Tesla model, we are letting customers reserve their Water Generators so they don’t have to wait when production begins, which should be within the next 12-18 months. Those people who reserve their units will get theirs first – first come, first served. People without reservations will need to wait until all reservations are filled. But there is no risk… the reservations are refundable with a simple phone call or email and are transferable in case you want to gift or sell your reservation to someone else.

Is my reservation refundable?
Absolutely. Just let us know you would like the refund and we will take care of it for you (less any bank refund fee), no questions asked. In fact, your money is never used by the company and remains untouched by us.

When do I need to pay the balance?
We will contact you when the manufacturing of your unit is about to begin, at which point the balance of your payment will be due. Delivery can expected within 45 days from the start of manufacturing.

When will my Water Generator ship?
We hope to have the units delivered within the next 12-18 months. It could be earlier or later, but this is a reasonable target. We will, of course, keep you regularly updated on the status of your Water Generator and, when production on your unit starts, we will contact you for the balance of your payment and schedule a convenient delivery time.

What if it takes longer to manufacture the Water Generator than expected?
Although we plan on manufacturing the Water Generators so we can begin shipment within the next 12-18 months, because of the sophisticated technology and manufacturing, the process could take longer. However, you can rest assured that your deposit will remain secure in a separate escrow account, held by a third party bank, until it is time to manufacture.

What about Delivery and Installation?
Delivery and installation costs are not included here since we don’t know where you live and we don’t know where you want to place your Water Generators. If you want them on your roof or the far side of your property, installation will cost a bit more. If you want it next to your air conditioning unit on the side of your house (recommended), the installation will cost less. Local installation partners’ costs also can vary. So, if you want a sense for the costs, just figure that it’s about the same cost as installing a hot tub.

Do you ship to my country?
Unless you live in North Korea, the answer is probably yes. However, please check your local laws and regulations to ensure use of the Water Generator is permitted. We cannot provide installation support for units outside of the United States yet; however, the units will come with clear installation instructions and a telephone number for support.

How will I know when my order has been shipped?
You will receive a shipping confirmation notice via email when your order has left the manufacturing facility. Orders typically ship within 30 days of manufacturing.

How can I track my order?
Once the unit is shipped, you will receive a shipping confirmation notice via email that contains a tracking number. You will also be contacted by a local installation partner to schedule a convenient time to install your Water Generator.

What if my Water Generator never arrives?
If you experience any problems with your order please contact customer service at support@suntowater.com or call us at 222-222-2222.


 

THE COMPANY

Who is leading the company?
The management team comprises world-class engineers and leaders with water industry and financial experience. To learn more about the team, click here.

Can I invest in the company?
For all investor related questions, please email us at investors@suntowater.com.

As a member of the press, can I get an interview with the CEO or Founders?
Yes. For all media requests, please email us at press@suntowater.com.

I have another question. Who can I ask?
For all other questions, please email us at info@suntowater.com.